The Single Most Important Thing in Web Hosting
The Web hosting industry is less than a decade old, but already we've seen dramatic changes in the attitudes and priorities of customers. In these few years, the concerns of my clients have switched from
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The Web hosting industry is less than a decade old, but already we've seen dramatic changes in the attitudes and priorities of customers. In these few years, the concerns of my clients have switched from, "Who's the best?" to "Who's the cheapest?" to "Who's going to be around for a few years?"
So, in this competitive world of web hosting where there are gigantic web-hosting companies to small-dedicated companies, how do you make your company stand, how do you grab a customer and hold it on for years to come.
The golden key this is Customer Service, Support and Satisfaction.
Most hosting companies are tech savvy enough to provide adequate support to their customers, sure enough. However, the quality and warm service here faces a set back. It is true that answering support requests through a ticket desk or email absorb a generous portion of a hosts daily activity. This may be time consuming and may cause the companies to neglect this area of service.
However, quality custom
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